TAMS SHIFT MANAGEMENT AND PLANNING
Accurate and timely information about employees associated with individual tasks in field service scenarios enables more precise and optimized assignment of those employees. Likewise, more timely and accurate reporting on planned working shifts, information on actual working hours, and details on activities performed during field service operations improves the accuracy and efficiency of auditing labor while at the same time increasing the speed of payroll.
Any service company that leverages more than a single working shift for its entire field service workforce faces the difficult challenge of optimizing the allocation of personnel to shifts. While this “plan” remains dynamic due to vacations, sickness, and other needs, there is always work to be managed and completed within each shift. Losing track of either of side of the field service management equation – supply and demand – can cause havoc in any schedule. Moreover the lack of timely and accurate information on either side, shift planning or daily task management, makes every decision tenuous as the decisions may conflict with actual availability.
TAMS Shift Management solution offers organizations the ability to optimize shift planning and management, to ensure that the right employees are working the right shifts based upon forecasted demand, skills, availability, tenure, and other organizational policies. TAMS Shift Management provides a complete solution for shift planning, enabling best practice workflows for shift swapping, vacation management, and even views of planned working hours and colleagues via TAMS Portal.